Guide to Ordering

You've probably put in a lot of time into selecting products from our catalogue, had endless discussions about which products to choose. And most likely drunk far too much coffee.

 But now you're all set to place your order!

Go to the Order section and complete the Sales Order Form.  

We have an excel spreadsheet you can download and use.

Remember to select any options available for each product. 

You can select the options available in the Options section in the main menu.

If you look at the quotation, we sent to you. If a product has an option that needs selecting it will say "To be selected" Without this information we can't process the order, so do it now.

Attach your order to the form as a spreadsheet, word document or the product container calculator PDF. 

PLEASE NOTE:

You can only see the Sales Order Form in the Order menu, if you are signed-in. 

When we have received your order we will check to see if it is complete. If we have any questions, or if you have not selected any options that are available, we will ask you to select and confirm what you want.

Once ever thing is finalised we will send you a proforma invoice. 

This will include information about our bank details and how to make the payment. 

If the order is over our minimum order value of USD 5,000 for export and Rp10,000,000 for local. A deposit of 50% of the goods value is required. If your order is below our minimum order value then 100% must be paid. 

There are two ways you can send the payment. We accept bank transfers and online money transfer websites.

Paying by bank transfer

Please note: Indonesian banks don’t use the IBAN or swift code system. 

Important: Many people don’t know when you make an international bank transfer. There are three banks involved. Your bank, a third-party clearing bank and our bank. All banks charge fees.

If you are doing an international bank transfer, please inform your bank that the FULL AMOUNT needs to be received by us and you are paying all the transfer costs.

If you don’t advise them, then the charge made by the third-party clearing bank will be deducted during the transfer without you knowing and the amount received by us will be short. Typically, a clearing bank charges 40 to 50 USD for each international transaction on top of what your bank charges you. Our bank charges its fees and deducts their charge from our account separately. 

If the amount we receive arrives short. We will send you a screenshot of our bank statement showing you the exact amount we received. Proving in arrived short.

This difference will be added to the final invoice and we will double it as we will assume your final balance payment will also arrive short. 

Paying by online money transfer company

This is a relatively new and fast-growing way to transfer money internationally for businesses.

 An alternative to banks and a very secure, cheaper and faster way to pay is by using an online money transfer company. Here are some of the larger global providers. We have no partnership with any of these companies and are not recommending any. They are companies our customers have used in the past.

www.wise.com

www.remitly.com

Based on customers’ experiences transferring money to us, they recommend using an online transfer company. Feedback from customers is it is easy to set up, you can transfer in many different currencies, it's very secure and the payment is made in full automatically with no further deductions and can be received within hours.

Whereas with a bank, they deduct a third-party bank clearing charge which can be about 50 USD for each transaction and can take up to 7 working days for the money to be received into our account.

All payments are non-refundable. 

Once your payment is received your order is fixed and cannot be changed. Your order will automatically be processed for production. 

The production lead-times vary depending on the products ordered, how complicated they are to make and the quantities. All products are made to order.

We will give you an estimated production lead-time. However, this is just an approximate, as there are many factors out of our control. For example, different sub-contractors working to different lead-times and schedules and national holidays are factors. 

Weather can be a major factor. During the rainy season around (December - March), products take longer to dry and this can slow production down. This is why the production lead-time is only a guide timescale.

If you have ordered wood furniture. The wood will be kiln-dried for around 2 to 3 weeks before the manufacturing starts. 

As a rough guide a 20ft container will take around 6 to 8 weeks and a 40ft HC container around 8 to 12 weeks to produce. Subject to there being no major QC issues. It then takes 3 or 4 days for us to order trucks to collect the products and delivery them to our warehouse.

Periodically, during production, we will send you photos and videos of your order to keep you in the loop on the progress of your order.

Once the order is complete our quality control staff will inspect all the products. When this is complete. We will send you photos and videos of all products in your order. Showing individual items and the full quantities for you to approve. 

Here are a few example photos.

You will see from the map below our production is in many locations. Even different islands. Locations can be thousands of kilometers apart. Each location can have many different sub-contractors.

Most orders are of mixed products from different locations. We consolidate them by using transport companies to collect the goods and truck them by road and sea to our warehouse in Jepara.

As we mentioned production can be around 12 weeks. So, we have to wait until the order is near completion to calculate the consolidation costs, in case the trucking costs have changed.

If the products are created nearby our warehouse, which most wooden furniture is, you won't have to worry about any extra charges!

After you have approved all the photos and videos of your order. We will add the consolidation costs any shortfall in payment and any additional costs to the final sales invoice and send it to you. Once this payment has been received the shipping can be organised.

If you don't know much about shipping and using a freight forwarder here is a brief summary on how it works.

Freight forwarders: are agents, organising the movement of goods internationally by sea and air. They are independent companies who work in a network with other freight forwarders, their partners in other countries. They have partners in most overseas countries. Normally, one handles the export from the shipping country and the other handles the import into the destination country. They organise all the documents needed to ship the goods through customs in both countries.

Shipping Lines: are the companies that own the container ships. There are not many companies and they are large companies that control the global shipping market. We fondly like to call them the shipping mafia. 

These are the people setting the freight charges. They have a high and a low season. But this is not fixed as to when it starts and finishes. Normally, high season is from around September until after the Chinese New Year. 

Shipping lines quote prices for a period of 2 weeks in advance. The freight forwarder has no control over the freight costs, it's set by the shipping lines. The freight cost and how long the ship takes to reach the destination port, can vary for each shipping line.

The freight forwarder will try to get 3 or 4 quotes from different shipping lines for you to compare the prices and timescales and choose which shipping line you want to use. How many quotes they can get, depends how many shipping lines go from Indonesia to your destination country. 

The shipping lines can change the shipping costs without warning. It depends on what's happening in the world at that time. This is why they only publish prices, which are valid for 2 weeks.

It's a good idea to start talking to our freight forwarder about 4 weeks before production is due to finish. This gives them time to find the best deal. 

They will arrange for the container(s) to be sent to our warehouse for loading and produce all the necessary export documents for your approval. The container is loaded and the goods start the journey to you. 

Once the goods have been collected from us, our obligations under Incoterms ex-works are complete and all risks and ownership of the products pass to you. We are not responsible in any way for goods lost or damaged in transit. This is all at your risk.  

We highly recommend you take out shipping insurance to cover any loss or damage that may happen in transit.