Account Tips

   My Account​

You will see after you have created an account and signed-in, your name will appear and a dropdown with My Account and Logout.

If you click on My Account, you will access the My Account dashboard. You can edit your contact information.

All messages, quotes, orders, invoices etc are automatically sent to your email. However, you can see everything in your My Account Dashboard. Including notifications on new quotations we have sent to you.

My Account Dashboard

Quotations

You can view the quotations we have sent to you.  

When you click on a quotation you will see all the products in the quotation. If you then click the View Details Button, you can download the quotation as a PDF with all the product images. You can also send us a message relating to the quotation.   

Your Orders

Here you can see all of your orders.

It works the same as the quotations, click on an order and it opens with full product details and the View Details button and send us a message relating to the order. 

Projects & Tasks (Production)

Here you can track the progress of your order through our production system.

When you click on your order, you will go to tasks where you can see what stage of production your order has reached. 

In the example, if you were to click on Production Progress SO-1234, you will see more information about the order. Including the estimated completion Deadline. However, this is just an approximate date, as there are many factors out of our control. For example, different sub-contractors working to different lead-times and schedules, national holidays and weather are all major factors.

There is a messaging system where you can send us messages and ask questions.

 All messages relating to the production of your order, any emails, pictures of products, QC pictures etc we have sent to you by email, are all automatically added here. 

We have the following production stages.

• In Production (This is when you order is processed and production starts. Please remember if you have ordered wooden furniture, the wood goes into a kiln oven to be dried for 2 to 3 weeks before production starts on these products. We normally don't send any pictures during this stage as there isn't much to see yet.)

• In Quality Control (This is when the first products have been completed and our quality control staff check the products to make sure everything is perfect. If any goods are rejected, they are reworked until they pass our QC inspection. We will send you photos and videos of the products completed for your order to approve.)

• In Consolidation & Packing (This is when your order is complete, and the goods are being packed and trucked to our warehouse ready for shipment.)

• Order Ready to Collect (At this stage the order is now complete and you can arrange the collection of your order, normally through a freight forwarder. We will send you photos of all the goods packed)

• Order Collected (Your order has been collected from our warehouse and it has started its journey to you. We will send you photos of the products being loaded.) 

Please remember that we are dealing with many craftsmen, who will be making the products on different lead times. The reason for this could be how busy they are, the quantities ordered, or how difficult the product is to make. One may take 1 week to complete the products, and another 2 months. 

When your order moves to In Quality Control this means some of the items have been completed. It doesn't mean the whole order has been completed. Every order will be in both In Production and In Quality Control at the same time, until everything is made and passed by our quality control team.

Tickets

Here you can follow the tickets and contact forms you have sent to us, in this portal. 

If you completed a Help Desk ticket or a Shipping Quote request. They will be handled by our support team and stay in the ticket system.

If you click on the ticket, again it opens up a messaging system where you can follow up and chat to our support team. 

However, if you have completed any of the Custom Products Inquiry, Update Quotations, or the Place an Order forms. These will be moved from the ticket system and be sent to our sales team to process. These will disappear out of the ticket system.

Connection & Security

Here you can change your password, and enable two-factor authentication if you wish.

   Container Calculators and Shipping Port finder​